Kaizen - Fort Lupton
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Reviews (124)
- Sort By:
- Newest
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ft. Lupton Kaizen & Donna we're very good & professional to work with. While the repairs to my car took a few months, delays were due to the lack of available parts and the seriousness of the damage to car. Kaizen & Donna kept me updated & informed throughout the entire process. I would definitely use Ft. Lupton Kaizen again & recommend them to family and friends.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 0.5/5.0 -
They were great in the past, this time very unsure
Repair Quality - 0.5/5.0 -
Don’t know if my truck is complete.
Customer Service - 2.5/5.0 -
It’s been over 3 weeks since my truck was dropped off for repairs, without a word from the shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Donna is the best and super friendly. Give that woman a vacation and raise please! She's definitely stacked with work.
Customer Service - 5.0/5.0 -
Only dealt with Donna but she is amazing
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Second time I have used Kaizen. Donna handled insurance and the job flow nicely. Even found the decals for my 2014 Frontier Pro4. Nice job. Good cleanup after the job. You can count on Kaizen
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job on the repair!!
Customer Service - 3.5/5.0 -
Kept receiving phone calls during the repair with an increased price after bid was done.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0 -
Took about 8 weeks to complete the project
Likely to Recommend - 0.5/5.0 -
Wait til complete
Repair Quality - 0.5/5.0 -
Will do survey after work is complete.
Customer Service - 0.5/5.0 -
Will wait til work completed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Unsure of anything
Repair Quality - 0.5/5.0 -
Don’t know if truck has been started or not. Would appreciate an update. Thanks
Customer Service - 0.5/5.0 -
Don’t know
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
The customer service there is horrible. I always had to ask question about how my car is doing. They would never contact me. When I did talk to them a girl named Donna was always rude and didn’t care to talk. Before I took the car in I wrote a note that says on the inside of the bumper there is a dent from the accident that you can not see and they didn’t even take a look at it until a month into fixing the car. It took a month for them to “get all the parts” and then more than a month to fix it. When they took it in to check my car out and see the damage she took some pictures and that was it. Didn’t open anything. Would not recommend to anyone
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Due to the continued shortages of parts,it took ALOT LONGER THAN ANYONE EXPECTED but the QUALITY OF THEIR WORK IS UNBELIEVABLE! They found damages we were'nt even aware of! They took care of ALL communications with insurance adjuster, etc.. We only had to pay our deductible and leave! Would HIGHLY RECOMMEND THEM TO ANYONE needing a REALLY GOOD BODY/REPAIR SHOP!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Would not hesitate to recommend this shop
Repair Quality - 4.5/5.0 -
All appears well
Customer Service - 4.5/5.0 -
Donna was very professional
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Got the car back past the rental period and they seemed rushed which worried us and now parts are falling off of the car and we have to return again.
Customer Service - 0.5/5.0 -
Difficult to have a conversation with staff, could not ask questions without being talked over and rushed off the phone. Car was returned and pieces are now falling off.