Kaizen - Glendale

My Experience - 0.0/5.0 -

Less than the absolute minimum repair was done. My entire front end, front bumper, grill and left fender was damaged in the accident yet only the fender, bumper and one of the headlights was replaced. I would be satisfied if the grill and the other headlight was replaced. The photos will show the front bumper completely ripped from the grill with the Chevy bow tie emblem pushed under and behind the grill. It appears your work included reattach a new bumper to a damaged grill.

Likely to Recommend - 0.5/5.0 -

I have had experience with collision repairs and I could not in good faith recommend Kaizen to anyone at this point.

Repair Quality - 2.0/5.0 -

Less than minimum work was done. My entire front end, bumper, grill and left fender were all damaged and part of my loss but only the bumper driver side headlight and fender was addressed. I expected the grill and bow tie to have at least been included and most reputable shops would have addressed both headlights and match up the paint on the driver side and the hood. My alignment is clearly off yet nothing mechanically effected in my loss was addressed.

Customer Service - 5.0/5.0 -

The staff was very pleasant, professional and helpful. Sal explained very professionally and promised to look into my concerns and the young lady at the front desk was courteous and considerate. Overall I am pleased with the staff and the customer service that I received.

Returned Clean

My Experience - 5.0/5.0 -

I'm still emotional about the state of the car when I picked it up today. A BIG THANK YOU!!! Your team went above and beyond and I'm forever grateful for the care that was put into the repair AND also cleaning the exterior and interior, your team truly blessed us. 🙌 It means so much.

Likely to Recommend - 5.0/5.0 -

I've already told some people what a great job was done.

Repair Quality - 5.0/5.0 -

I'm still amazed at the work, thank you!

Customer Service - 5.0/5.0 -

Great people!

Returned Clean

My Experience - 5.0/5.0 -

You guy did an amazing job, my car looks great!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I just want to let you all know that IM VERY PLEASED WITH YOUR WONDERFUL job on my truck!! Happy customer and will recommend you with friends and family!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks

Customer Service - 5.0/5.0 -

Thanks

Returned Clean

My Experience - 5.0/5.0 -

I feel like Kaizen did a remarkable job with the craftsmanship and making sure the outside was clean. Looked like new and great communication from Maria, Daryl and Cesar as the driver. All around professional and definitely recommend to anybody.

My Experience - 5.0/5.0 -

I am completely satisfied thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.5/5.0 -

I've been waiting for a call from Kaizen for several days now. The insurance company indicated they would call to discuss the alignment.

Repair Quality - 3.5/5.0 -

The body work looks good but the wheel alignment wasn't fixed even though it was brought to Kaizen's attention a few times.

Customer Service - 1.5/5.0 -

In addition to the alignment not getting fixed, I was told I needed to sign documents (my son was not allowed to sign them), however, when I went to facility, they informed my son signed all the documents and we were good. I live in Colorado but fortunately I was going to be in Glendale so I could go in person. It was an unnecessary trip to Kaizen.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Very friendly staff, lot's of text message updates. I would have given them a 10 but they didn't get everything fixed and I don't want to be without my vehicle for another week.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent customer service.

Likely to Recommend - 5.0/5.0 -

Muy buenos

Repair Quality - 5.0/5.0 -

Super ,muy buen trabajo

Customer Service - 5.0/5.0 -

Genial

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very courteous, kept us inform and quality work Thank you Eileen Mary Mallaire

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everything that got damaged was perfect as if it never happened. Also ty for the cloth I will use it. I will reach out to see how much to repair a few dings in my door. Ty again

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did an amazing job

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

tire not fixed even though was not fault of kaizen

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Service was quick, the staff was nice and the car looked brand new. They even washed it before returning it.

Customer Service - 5.0/5.0