Kaizen - Glendale
In operation 13 years.
At Kaizen Collision Center, we’re committed to serving all your car repair needs and delivering outstanding customer experience. We’re one of Glendale, AZ’s most prominent certified body shops & collision repair centers. We offer highly trained body technicians and painters, industry-grade tools & materials, and a state-of-the-art facility to ensure the repair of your car is the very best possible. With certifications for collision repairs from 28 major vehicle manufacturers, Kaizen’s ultimate goal is to repair your car to the manufacturer’s specifications by applying the most advanced collision repair technologies and tools. If you’re looking for a professional and fast body repair and collision center in Glendale city, check out our shop at 4825 W Glendale Ave, Glendale, AZ 85301, several blocks west of La Pradera Park. Once you contact us at (623) 930-9795, we’ll be happy to discuss your automobile needs and create a personalized plan.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:30 pm |
Likely to Recommend - 5.0/5.0 -
Will definitely recommend their work !
Repair Quality - 5.0/5.0 -
This company is incredibly organized and helpful throughout the whole process. I believe her name was Kelly, she always kept me up to date on how my car was and where it was in the process of getting fixed. Will definitely recommend this company 10/10 !
Customer Service - 5.0/5.0 -
Amazing, every time I called very good attitude and able to answer all my questions!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
There was absolutely NO communication about the damage and status of my vehicle. I had to call to find out there was more damage than what was on the original estimate. Another part had to be ordered which delayed the repair (again no communication unless I called). I was told my vehicle would be ready by 5pm last Thursday but when I showed up they weren’t sure if it was done. The body shop guys has gone home but the receptionist found my keys in the paint booth and my vehicle parked elsewhere. They asked me to come back the following week so they could buff the bumper and wash/detail the vehicle. I called yesterday and am waiting on a call back. This whole experience has been very frustrating!
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Customer was my husband Joe - very satisfied with your service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great to work with
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Not happy
Repair Quality - 0.5/5.0 -
At the beginning everything was great communication was on point. Car was promised to be ready around 03/24/2023. I have been promised that car will be ready after alignment is completed that has been going on for days. Today I was told it would take a couple of days for alignment. Everything that should have been fixed due to accident will not be done like scratches on passenger on the left side back door. Windshield was also broken due to accident and that was only not approved. Just need car back if you can’t get car aligned after minor accident
Customer Service - 1.0/5.0 -
I was a previous customer but will be using other shop in the future
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job, excellent people who helped me.
Customer Service - 5.0/5.0 -
Great people
Returned Clean
Likely to Recommend - 3.5/5.0 -
If they fixed their communication, very likely. But not without that!
Repair Quality - 4.0/5.0 -
My front license plate was missing when the car was returned, but they were happy to fix it that day when I called in. Just a bit inconvenient!
Customer Service - 2.5/5.0 -
In person, the staff were so kind! I had a great experience working with them and they made the process a lot easier. I gave a low rating because I was not informed at all through the process. I selected on our contract to receive contact throughout, however I had to call in every week to get an update and asked if they would check my contact information and make a note on my account to give me updates. I was very frustrated that communication never was fixed until the day my car was ready.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service! I would definitely use them in the future!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
We originally brought our Tesla in to be looked at back in November 2022. We finally brought the car in to get the repair done on February 2nd, 2023 and we just got our car back a little over a week ago. We were lied to about time frames of things getting completed on our car. We had to call over a dozen times to try to get information because no one would let us know anything or call us back when they said they would. There was one delay after another. When we FINALLY picked the car up three weeks later-we were told they would have the car a week to ten days-the charging port would not open and they could not figure out why. We were so tired of the whole debacle we took the car home and had Tesla come to our house to figure that out. It was missing the safety cover for the electric poles on the charging module. The car would not charge without this. It was just left off. Also, the car was filthy. The detailer was off sick and so Michelle did her best to wash it but it took hours to get the car back to the way it looked when we dropped it off. The new lift gate does not fit the same as the original. There is a bigger gap where the taillights meet. I have photos of our Tesla before the replacement lift gate went on and it does not look the same. This is very disappointing. We have only had the car since last May. This has been the worst experience we have ever had dealing with any company and would never refer anyone use Kaizen.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kaizen kept me in the loop as to the status of my vehicle throughout the entire process. They did a great job on the repairs and I would definitely use them again. Thank you!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would never recommend this place
Repair Quality - 0.5/5.0 -
The absolute worst service I have ever had
Customer Service - 0.5/5.0 -
Customer service was also very very bad never received an update called got put on hold 15-20 minutes at a time very dissatisfied
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very easy to work with
Repair Quality - 5.0/5.0 -
Great Job.. Thank you
Customer Service - 5.0/5.0 -
Excellent Customer Service...
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Would’ve liked more updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very pleased and satisfied with the repair on my vehicle.
Customer Service - 5.0/5.0 -
Satisfied