Kaizen - Leavenworth
In operation 38 years, 10 years at this location.
Kaizen Collision Center is certified to meet the repair demands of the latest changes in automotive technology through OEM Certifications and I-CAR Training. OEM, Original Equipment Manufacturer, refers, not only to factory parts, but access to the up-to-the-minute collision repair information needed to make safe and proper repairs for all vehicle makes and models. Kaizen Collision Center repair and refinish technicians have earned the collision repair industry's highest recognized level of training. I-CAR Gold and Kaizen technicians take on-going training as soon as it becomes available. Kaizen Collision Center provides: Collision repairs, auto body paint, dent repairs, bumper repairs, frame repairs and full frame replacement, hail damage repair and paintless dent repair (PDR), and automotive glass replacement.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
It took a very long time. When they called me saying everything was done I found that the tail lights did not work. They were very kind repaired the problem quickly and also paid for an extra day of car rental. They really tried to make up for the problems. I still have a passenger side rearview mirror that is the incorrect part. All of that said they tried to make it right in the end and that’s what is important.
Customer Service - 4.5/5.0 -
If there was any problem they tried to correct it and we’re very kind.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excelent service thank you 🙏
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Very nice customer service...just a couple things. I like the texted updates on the progress of the vehicle...but would have liked a final text instead of a call to let me know the vehicle was ready. Many people don't answer a call if they don't recognize the number...so a text would have been great instead. Secondly, once I returned home with my vehicle, I found the inside-back panel was not assemble back together. It was left hangin, with the nuts and bolts in a zip-lock. I called and they were very fast at fixing it...so I was pleased. But just wanted to let you know. thanks!
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
There are some small issues with some sensors not working (Parking Aid and Outside Temperature) but they are working with me to get all the kinks worked out. They did a great job with updates and the overall customer service was amazing. They also cleaned the car up really mice. I didn't expect that.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They have great customer service, they do great work, they even detailed the car after they finished the repairs. On top of that they guarantee their work. I can't compare the cost because the insurance paid for everything but I would definitely bring my car back to them again.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
I have found no issues.
Customer Service - 4.0/5.0 -
I guess the only thing is I initially said I wanted biweekly updates, and because of the nature of the repair, the order, and the busyness, I only got updates when I called for the first month.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The communication wasn’t great. For example, no one told me that you were going to have my car for a week. That would have been nice to know before I dropped it off. Also, my car sat for a few days with no quote being performed because it was labeled incorrectly in your system.
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
They weren’t great at communicating how long they would have my car. Also, they incorrectly marked my car so it sat around for a day or two without anyone looking at it.