Kenwood Auto Body - Germantown

4.8 (3,472reviews)
97%
11440 Middlebrook Road,  Germantown,  MD  20876
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In operation 35 years.

Kenwood Auto Body is a full-service auto body repair facility, family owned and operated for over 30 years and counting. We repair ALL makes and models and work with ALL insurance companies. Our goal at Kenwood Auto Body is to restore your vehicle to pre-accident condition or better while providing our customers timely, affordable and high quality repairs. For as long as you own your vehicle, you can be assured your repairs at Kenwood Auto Body are guaranteed. We are proud to offer a Lifetime Guarantee on all our work and will stand behind anything we repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (3,472)

Customers say
Overall Customer Satisfaction
Customers consistently praise Kenwood Auto Body for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The staff is frequently highlighted as friendly, professional, and welcoming from front desk to technicians. Communication stands out as a major strength, with customers appreciating daily text updates and proactive phone calls throughout the repair process. Many customers were pleasantly surprised when their vehicles were completed ahead of schedule. A few customers noted minor concerns such as occasional delays, small items needing follow-up visits, or cleanliness issues inside the vehicle, as mentioned directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend Kenwood Auto Body to family and friends.
AI-Generated from reviews written in the last 12 months
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"... and Im glad I did. From my very first encounter, the front desk staff was extremely kind and walked me through the entire process. They kept me updated on the status of my car, and ..." Read more
"Excellence from the front desk to the repairs in the back."
"Fantastic service and flawless work every time. My car looks brand new—cant recommend Kenwood Body ..." Read more
"... work done on my car. They did such a fabulous job you cant even tell it had been damaged. It also was completed in a timely manner which I appreciated. I highly recommend Kenwood." Read more
"... Body was truly accommodating, caring, and concerned. Kenwood went beyond expectations. My hands were full and the willingness to assist me with my items to ..." Read more
"Excellent communication. Friendly and professional staff. My car was completed ahead of schedule."
"A week early was a great surprise."
"... constant communication. My car looked new again. Car was ready 2 days early! And the service was phenomenal -- good people! Thank you!" Read more
"They did a great job on my car. They also finished faster than they expected to. Im really happy with the customer service from start ..." Read more
"I was told it would be ready on a Friday, but ended up being ready 3 days later. But because they communicated with me, I was not ..." Read more
"The communication was unparalleled, the service was spectacular and incredibly fast, and my car hasnt looked this ..." Read more
"Great experience from start to finish. The team kept me informed throughout the entire repair process with regular updates by text and phone, so I always knew what was happening. ..." Read more
"I got a text about the status of my car every day and that was lovely"
"... that could have our car repaired sooner was a plus. The communication throughout the entire process was unmatched. The Germantown location had our car back to us sooner ..." Read more
"Loved it! Just the right amount of communication!"

My Experience

I'm very satisfied with the service and turn around time of completion.

My Experience

Likely to Recommend

Repair Quality

Polite. Friendly. Fast. Efficient. Knowledgeable. Good work. Clean car when picked up.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everyone was wonderful and so glad to have my car back

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will definitely recommend this shop to all my family and friends

Repair Quality

**The best experience I’ve ever had at an auto repair shop\!** After my car was rear\-ended, I was worried about the repair process, but this shop made the entire experience incredibly easy and stress\-free\. Not only did they do an excellent job fixing my car, but they also went above and beyond to work around my schedule\. They finished my car earlier than expected because I had to leave the country, and they even waited an extra hour after the shop had closed so I could pick it up after work before my departure\. That level of customer service and consideration truly meant a lot to me\. From scheduling the repairs to dropping off and picking up my car, everything was seamless and a breeze\. I couldn’t have asked for a better experience\. I highly recommend this shop to anyone who needs quality repairs and exceptional customer service.

Customer Service

Great customer service all around

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Was notice by text the process and it was done earlier than the expected date.

Customer Service

Great service and being professional.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Good communication timely work and respectful staff

Customer Service

Good work prompt response

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Kenwood was a very professional operation. All of the employees were polite and responsive. The body work looks great and was completed when they said it would be. I highly recommend Kenwood auto body

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent outcome ! professional and friendly staff

Likely to Recommend

I would definitely take my car back and I would highly recommend Kenwood Autto .

Repair Quality

The overall service was outstanding and the people were very professional . Customer service was great. The staff consistently provided me updates on my car and answered and responded to all my questions. The work excellent done complete, looks new.

Customer Service

Very professional and work was outstanding..

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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