Kniesel's Collision - Rocklin

4.9 (8,356reviews)

97%

(916) 315-8888

4680 Pacific Street, Rocklin, CA 95677

97%

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4680 Pacific Street
Rocklin, CA 95677

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About Kniesel's Collision - Rocklin

See Photos

4680 Pacific Street
Rocklin, CA 95677

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 58 years, 23 years at this location.

Est. 1968. Kniesel’s Collision is a family-owned group of collision centers with 8 locations throughout the Greater Sacramento area. Our approach is based on our six Core Values: Quality, WOW Customer Service, Integrity, Family, Humility and the Golden Rule. At Kniesel’s Collision, we understand the disruption an accident can bring to your life. We create a personalized approach by providing high-level communication and an impeccable repair experience for each customer who walks through our doors. This is why our state-of-the-art facilities continue to achieve the highest customer satisfaction scores in the auto repair industry. Each repair is backed by a 100% guarantee of our workmanship. Our promise to you is simple – 100% customer satisfaction. It’s Job #1.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Acura

Ford

Honda

Hyundai

I-Car

Kia

Nissan

Scion

Subaru

Toyota

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Website

Reviews (8,356)

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Rating

7,027 Customers Rated

5 Stars

73.2% Complete

(6118)
4 Stars

6.6% Complete

(550)
3 Stars

1.7% Complete

(141)
2 Stars

0.9% Complete

(77)
1 Star

0.4% Complete

(31)
< 1 Star

1.3% Complete

(110)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding service quality, with repairs frequently described as looking brand new and exceeding expectations. Communication stands out as a major strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is another highlight, as many vehicles were completed ahead of schedule. Customers value the transparency, professionalism, and friendly staff. A few customers noted areas for improvement directly in their feedback, including occasional delays in parts availability, isolated concerns about color matching, and a small number of experiences where communication or completeness of repairs fell short of expectations.

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Service Quality
Timeliness
Communication

"My total experience is and was one of professionalism and attention to quality of work and attention to details by all involved personnel."

"Quality work. Above and beyond looks better than new!"

"The body work was beautifully done, the color match was wonderful."

"The people there are very professional and communicative. The repair is top notch."

"Outstanding service and the quality of work was second to none."

"... with me with updates on how the repairs were going. They finished the repairs before expected and they cleaned my car and filled the tank before I picked it up. They were ..." Read more

"My vehicle was done earlier than expected. Very impressed with the turn around time!"

"... informed of the timing and progress of the repair. They had the car back two days sooner than they estimated. Work looks great. Family owned business. Another ..." Read more

"The work was completed early and looks great. No complaints at all. Would highly recommend."

"Parts were hard to come by due to how new the vehicle was but they kept is informed the entire way."

"Daily updates on the status of the car were provided."

"Everyone I encountered was extremely pleasant and helpful. Its an overall positive experience being in your ..." Read more

"Kneisels customer service and communication during the repair process was exceptional. I would use them in the future if needed."

"I had such an amazing experience with your staff. The communication was great, the timeliness was so fast. I cant say enough great things!"

"... not like they're enthused about serving me. Also, not much explanation of repairs." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication