Kniesel's Collision - Rocklin
In operation 58 years, 23 years at this location.
Est. 1968. Kniesel’s Collision is a family-owned group of collision centers with 8 locations throughout the Greater Sacramento area. Our approach is based on our six Core Values: Quality, WOW Customer Service, Integrity, Family, Humility and the Golden Rule. At Kniesel’s Collision, we understand the disruption an accident can bring to your life. We create a personalized approach by providing high-level communication and an impeccable repair experience for each customer who walks through our doors. This is why our state-of-the-art facilities continue to achieve the highest customer satisfaction scores in the auto repair industry. Each repair is backed by a 100% guarantee of our workmanship. Our promise to you is simple – 100% customer satisfaction. It’s Job #1.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Julio was very professional on the repair of my Tundra. Would definitely recommend friends and family to work with Julio. Repair Work looks great! Thank you
Likely to Recommend - 5.0/5.0 -
Excellent service and support
Repair Quality - 5.0/5.0 -
Julio help with the entire repair of my truck. Excellent service and support. Thanks
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Julio and staff were a top notch group. They were very friendly, informative and professional. The body work that was done to my vehicle made it look brand new. Julio was just amazing.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
it was quick and came out clean. Julio was a pleasure to deal with
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service! Professional and courteous. Car looks fantastic and I'm beyond pleased. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
----
Customer Service - 5.0/5.0 -
courteous, efficient, knowledgable
Likely to Recommend - 4.5/5.0 -
With the exception of the delay described above, and once the repair authorization process was completed, I found the actual repair process and customer service provided by the shop was excellent. The communication by the shop and repair updates were excellent. The customer service during the repair process was excellent. I would definitely recommend them to anyone in need of vehicle repairs.
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Rodrigo was very communicative. He let me know everything that was going on through every phase of the repair. He went above and beyond dealing with the insurance company of the individual who hit me and was able to parts for my brand new car! I wouldn’t have settled for less and neither did he. Thank you, Rodrigo!
Likely to Recommend - 4.5/5.0 -
I’m hopeful the paint issue will be resolved. At that time this score will be a 10!
Repair Quality - 3.5/5.0 -
Rodrigo has exemplary customer service! Everyone is very pleasant and easy to work with. Which is a vital importance when there is an issue as in my case. The color match on my car is way off but it was acknowledged and is being addressed. I’m hopeful I’ll be completely satisfied with the end result and my rating will change.
Customer Service - 5.0/5.0 -
Everyone I encountered was extremely pleasant and helpful. It’s an overall positive experience being in your facility, which is especially important because most people are there when their car is having a problem and they’re not incredibly happy/positive themselves.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0 -
I was not informed used parts would be used, they tried to pass off the used parts as new until I noticed the used parts. Scratches were not caught even after i sent pictures as a reminder.
Likely to Recommend - 5.0/5.0 -
I wouldnt hesitate
Repair Quality - 5.0/5.0 -
I was very satisfied. Iwas kept informed. Everybody were pleasant
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All appears to be fine.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Fast service, great job
Likely to Recommend - 5.0/5.0 -
They did great work, and I would use them again if needed.
Repair Quality - 5.0/5.0 -
It looks great.
Customer Service - 5.0/5.0 -
They repaired it promptly, and kept us informed of it’s progress almost daily.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did a great job and even completely vacuumed my car out. So nice of them