Kniesel's Collision - Rocklin
In operation 58 years, 23 years at this location.
Est. 1968. Kniesel’s Collision is a family-owned group of collision centers with 8 locations throughout the Greater Sacramento area. Our approach is based on our six Core Values: Quality, WOW Customer Service, Integrity, Family, Humility and the Golden Rule. At Kniesel’s Collision, we understand the disruption an accident can bring to your life. We create a personalized approach by providing high-level communication and an impeccable repair experience for each customer who walks through our doors. This is why our state-of-the-art facilities continue to achieve the highest customer satisfaction scores in the auto repair industry. Each repair is backed by a 100% guarantee of our workmanship. Our promise to you is simple – 100% customer satisfaction. It’s Job #1.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
due to the fact regarding the receptionist
Repair Quality - 2.5/5.0 -
service took too long and receptionist seemed rude
Customer Service - 1.5/5.0 -
the adjuster was very nice, but receptionist very rude
Returned Clean
My Experience - 5.0/5.0 -
Very professional and "total service"... would definitely go to again....hopefully won't need to :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I truly appreciate the service repairs done for my car and am satisfied with the work. I was kept informed about the job and delays that were encountered(wrong order parts) that kept my car in the shop for two weeks. I can appreciate and understand the time I dropped my car off for service, 12/26 after Christmas, that there would be delays due to the Holiday season. I have one complaint though. I had requested some minor scratches(NOT related to my insurance claim) to be repaired that I was willing to pay for. I was told they could be repaired as a courtesy. When I arrived to pick up my car, I noticed the scratches were not tended to. I pointed this out, an apology was offered and a quick fix was done. Because it was practically near closing time, a further touch up and full car detail was offered to me. I appreciate that kind gesture. Thank you Jeff and Kniesel's.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
looks like new
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and excellent communication
Customer Service - 5.0/5.0 -
Excellent!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The whole process of getting repairs done, having a rental car ready for me, and the friendly staff made my experience a great one!! Jason even informed me of a repair I will need in the future. I will DEFINATELY use Kniesels every time I have a car issue or need a repair! The service I received was outstanding and I thank you!! Tera Rudkosky
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Hopefully, I don't have to but I would go there again if I needed there help. I WILL recommend them to friends--already have.
Repair Quality - 5.0/5.0 -
The repair quality was excellent. My oldest brother, a retired auto-body man, said they did a great job!
Customer Service - 5.0/5.0 -
They were all very kind, considerate and knowledgable.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
Given a quote and price was change when the car was in the shop
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
NICEST PEOPLE I HAVE EVER MET IN A BUSINESS THANK YOU FOR EVERYTHING EILEEN BIST
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
10 out of 10satifaction. 10 being the best!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Employees responsive and helpful
Customer Service - 5.0/5.0 -
Customer Service was great