Mackin's Gresham Auto Body

4.9 (3,294reviews)
98%
2617 SE 182nd Ave.,  Gresham,  OR  97030
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In operation 81 years, 36 years at this location.

Our mission is to lead the industry in quality, integrity, technology and productivity achieved through a genuine relationship and concern for our customers, employees, vendors and insurers without compromise of our values or product. To improve our community through our business development, employee growth and philanthropy. Above all, we strive to provide a service to our customer that is unparalleled in the collision repair industry.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 12:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,294)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, timely communication, and excellent repair results. Many highlight that their vehicles were returned looking brand new, with several noting complimentary interior and exterior detailing as a pleasant bonus. Frequent text and call updates throughout the repair process were widely appreciated, giving customers confidence and peace of mind. Repairs were often completed ahead of schedule, which customers found impressive. The staff were repeatedly described as friendly, professional, and knowledgeable, making the overall experience smooth and stress-free. A few customers noted areas for improvement, including occasional gaps in communication updates mid-repair, one instance of incomplete repair work, and a concern about paint preparation quality - all shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"I was 100% satisfied. The entire team provided excellent customer service and answered all my questions. Thank you for making this process so smooth and ..." Read more
"Everything was very professional with amazing customer service."
"... think it is but they had it done week or so before looked at the work it looks absolutely fantastic I have no regrets in taking it to this shop" Read more
"I am beyond impressed with my truck looking BRAND NEW again! The interior detail is an absolute BONUS!! From ..." Read more
"Great customer service and excellent high quality repair. Very satisfied!"
"The service repair was FAST. Like 4 days fast for a bumper replace and paint. Absolutely satisfied!"
"It was ready before."
"Work was beyond my expectations. Excellent job and done very quickly. Thank you"
"... Friday. They said it would be ready the next Friday. It was actually done on Tuesday. Thank you very much." Read more
"... care that Mackin gave our family and car. They even worked hard to get our car back to us before the original deadline so that we could take our car on a trip that we had ..." Read more
"Communication would be a perfect 10 out of 10 or even an 11 out of 10. They promised an update once a week on a specific ..." Read more
"... interacted with at Mackins was exceptional and I felt that customer service was a priority." Read more
"Excellent experience Great communication throughout Very efficient Highly recommend"
"They kept me up to date on everything."
"They kept me informed. They completed the job in a timely manner. Did a beautiful job on the repairs. Polite & easy ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great Service and a very friendly accommodating staff who were so helpful. I appreciated their help in getting me to and from their establishment. I definitely will refer potential customers to them.

Likely to Recommend

I have recommended the facility many times.

Repair Quality

Very satisfied with the work that was done.

Customer Service

Everyone was so pleasant and very accomodating.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job!

Customer Service

Great customer service!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had great communication with them

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

You did good work and communicated very well.

Repair Quality

I think the overall repair look good. I am having some issues with the calibration.

Customer Service

The communication was excellent.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Already had a coworker’s child get in a wreck a week prior to writing this and everything in this review was told to them when recommended this shop and team to them. 100% will recommend every time.

Repair Quality

Everything looks fantastic, and works fantastic. There were a few tiny cosmetic things that were overlooked and missed like a cracked reflector. I’m sure if I called and said anything about it, they would take care of it with no complaint or fuss and in a hurry.

Customer Service

There was a minor cosmetic miss in the repair (broken reflector), however everything else looks and operates so far in a factory new condition. I’m sure if I inquired about the reflector they would fix with no complaints or arguments and quickly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

No comment.

Repair Quality

Customer Service

No comment. That's the best answer I have

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Mark was fantastic!!! He constantly kept us informed about our vehicle repair status. I couldn't have asked for a better repair shop!! They were very much on top of it doing an excellent job in a very timely manner!!! Thank you for the great service!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This was my first time dealing with anything like this. Everyone was so kind and honest. Job well done, looks better than it did before!

My Experience

Mackin's once again delivered as promised. Work was completed within the estimated time, and they still had time to clean up my truck inside and out. Thanks Nathaniel, and all the team.

My Experience

It was done faster then I expected and it looks great thanks Nathan

Likely to Recommend

Repair Quality

Nathan was awesome. You guys did a good job on my car. Thank you very much.

Customer Service

If I know anybody that needs car repair, I will let them know about you guys

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Excellent customer service from everyone involved from start to finish! Thanks

Likely to Recommend

Repair Quality

Customer Service

Excellent all around! Very happy.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service, great communication!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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