Rick's Auto Body - CARSTAR
In operation 20 years.
Located in the New Baltimore area of Warrenton and servicing this community for decades. A go to collision repair shop for all of the local auto dealerships in Warrenton as well. An I-CAR Gold Class facility.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You did good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
the repair seems to be fine ... although the car wasn't very clean on the inside ... it was pretty dirty ... a thorough vacuum but have helped a lot
Customer Service - 3.5/5.0 -
it was Ok ... I had to call to get updates ... it would have been nice to hear from the office with a status report now and then
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Quality work. Responsive customer service. Text updates a very nice touch. I will highly recommend Rick's Auto Body to family and friends.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work was completed in the time agreed to and looked great. Also the vehicle was washed and vacuumed on the inside. That was a nice added touch.
Customer Service - 5.0/5.0 -
The mirror replaced was completed on time and as agreed to. Excelent work. Also the interior was vacuumed and the exterior washed.
My Experience - 5.0/5.0 -
Professionals! Customer focused!
My Experience - 5.0/5.0 -
Excellent and prompt service as always!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Price quality and reliability. Great combination for a company to work by.
Repair Quality - 5.0/5.0 -
Better than new. Quality is outstanding
Customer Service - 5.0/5.0 -
Always kept me informed
My Experience - 0.0/5.0 -
I need to bring it back for an adjustment to the fender-to-body fit--it is not in alignment. A small gap, but it is noticeable by me. When I picked it up on Tuesday, the fellow said no one was at the shop to fix it. He said the clips probably needed to be adjusted. There is also a little difference in the new light fit, he said it was because the gasket around the light was new. It was different enough for me to pick it out. The new lights seem to be in need of adjustments, as there is a very noticeable difference in beam intensity and focus on the road. If this is not an adjustment issue because the lights (headlight and foglight) are new, then the difference is very distracting/annoying at night. If this is the case, the right side lights need to be changed out as well to match the left side. Will USAA pay for that as part of the repair to bring it back to near original shape/experience? Communication was not very timely. My wife had her car done recently and had great communication via text alerts, etc. I had a different experience with minimal text alerts, and had no alerts to let me know the car was on schedule--with less than two hours before pickup, I called that Monday and was then informed that the car had to stay another day because of a paint issue. I had already called Enterprise to let them know I was picking up the car and leaving the rental at Ricks. At least Ricks said they would call Enterprise to let them know I would need the rental an extra day. Next day, Tuesday, received no text notifications at all that day to let me know status. They had said on Monday that I could pick up by 3:15pm. Since no message, I called within an hour of pickup to find out that it would be ready at 5:30pm. Based on what my wife experienced and what I experienced was totally different. I am disappointed that I have to come back to drop the car off (no rental car this time) to get something that should have been checked better and fixed prior to me getting it back. However, on the good side the paint work looks great, and the work done on the part of the car to fix the bent metal looks un-noticeable. I also appreciate the car wash they did.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Outstanding work; completed on time and estimate was spot on.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very satisfied with quality and timeliness of repair work
Customer Service - 5.0/5.0 -
Chris and other reps were courteous and professional