Riley & Sons - McCordsville
In operation 69 years, 4 years at this location.
Riley and Sons Collision is a a family-owned collision repair shop, serving the East Central Indiana community since 1957. Our technicians are trained in the latest vehicle technology and our facilities are equipped with state-of-the-art equipment. All Riley and Son’s facilities are ICAR Gold Class Certified which is the highest role-relevant achievement recognized by the collision repair industry. At Riley and Sons, we believe in investing in our team members and setting higher standards of repair for our customers. We are so confident in our work that our repairs are backed with a lifetime guarantee. Let us help you get your vehicle back on the road safely and efficiently.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
This shop will never have my business ever again, will not ever recommend it to anyone
Repair Quality - 1.5/5.0 -
Repair took too long for what the damages are, forgot to put paint protection film back on hood but I ready go and paid someone else to do it because it would most likely takes other week
Customer Service - 0.5/5.0 -
No one knows the timely matters the vehicle will be finished by even with it about 95% complete, it's a we gonna tell you when it is done when it's done
Returned Clean
Likely to Recommend - 0.5/5.0 -
This shop will lose a lot due to what I've said to State Farm. I'm also going to make many posts on social media so that other good people don't have to be treated like this. Nasty Angie needs to go as well as the "technician" that looks like he just drank his lunch. Jennifer is the only good part of that place.
Repair Quality - 0.5/5.0 -
The door that was fixed was not reinstalled correctly. 1/4" gap at the top and it leaked air. This experience has been a nightmare. Want to hear more? Call me at 551-427-1395. With the exception of Jennifer, they were even confrontational. they just lost State Farm.
Customer Service - 0.5/5.0 -
Nasty people.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Truck looks great…it took longer than expected but that’s the time we are in now
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I liked the people at Riley and Sons. Very capable and professional. However, I waited 2 months to get my truck repaired. I waited over 3 weeks before I got it back. I think they should try and reduce this time if possible.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I've already recommended this shop to all my friends and our neighborhood FB group. The team at this Riley and Sons Collision shop rocks!!!
Repair Quality - 5.0/5.0 -
The team at Riley and Sons Collision were very clear on what to expect. The staff are very friendly. My car was repaired on scheduled and looks new!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding experience.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very friendly people and well done
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Got me in on short notice. They were able to do 10x more than the dealer and for a much cheaper price. I would recommend them to anyone!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My experience with Riley and Sons was wonderful. All aspects of the repair process were handled professionally and courteously. Riley and Sons took care of dealing with my insurance company, setting up a rental car, and completed the repair in a timely manner . The repair work was done perfectly!
Likely to Recommend - 5.0/5.0 -
I will definitely recommend Riley and Sons to my friends and family!
Repair Quality - 5.0/5.0 -
Everything was handled professionally and went very well from start to finish. I definitely recommend Riley and Sons.
Customer Service - 5.0/5.0 -
Customer service was awesome.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Didn’t wet sand now the paint job is orange pealed at the repair. It took longer than expected which cost me out of pock for a rental. I was told the repair was a quarter panel repair, setting the expectation, they repaired as little as possible on the metal. My car was not put back together properly or completely. I will not be coming back to this place in the future and I’m filling out a complaint with my insurance company for recommending this shop.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Small bubble of white paint on fender area where repairs were done. Not there prior or would be from factory. Got done in time promised however. Very courteous staff.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The associates at this shop went above and beyond to help me. They were awesome from start to finish. Everytime I asked for a status, they responded right back. I even took my other car (unfortunately it also got into an accident) here.
Repair Quality - 5.0/5.0 -
Car looks new!
Customer Service - 5.0/5.0 -
They were very responsive. They also repaired my car on the date they promised!