Crash Champions #0018 McKinney

4.9 (7,964reviews)
99%
2727 S. Central Expressway,  Mckinney,  TX  75069
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In operation 22 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Russian
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (7,964)

Customers say
Overall Customer Satisfaction
Customers consistently express high satisfaction with the quality of repairs, describing results as looking brand new, with paint matches and finishes that meet or exceed expectations. The team receives strong praise for proactive communication, with many customers highlighting regular text and phone updates that kept them informed throughout the repair process without needing to follow up themselves. Timeliness is another standout strength, with numerous customers noting their vehicles were completed ahead of schedule. The front office and service advisors are frequently commended for being professional, friendly, and genuinely helpful. Added touches such as vehicle detailing, car delivery to customers homes or workplaces, and assistance with rental car logistics are highlighted as going above and beyond. A small number of customers noted areas for improvement, including occasional parts delays, requests for more frequent status updates, and isolated concerns about repair quality or missing components upon pickup.
AI-Generated from reviews written in the last 12 months
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"They were amazing, professional and communicated by text every step of the way. If you had a rating higher than 10, they ..." Read more
"... satisfied. Crash Champions did a great job on my car, and the quality of the repair exceeded my expectations. Thank you so much!" Read more
"They did an excellent repair, delivered it on time as promised, and were very communicative and pleasant to work ..." Read more
"My Lexus looks better than new! They worked very hard to complete all of the hail damage as if it never ..." Read more
"Professional with great communication and execution. Repair work was solid. Very impressive."
"All communication was timely and accurate. Finished my vehicle a week ahead of initial date given."
"Very professional. Service was outstanding. Work done was quality and done before promised"
"It was ready a day early, even though I couldn't pick it up until day of."
"The team is very professional and courteous and did a great job on the repairs. Finished ahead of the targeted date."
"... insurance not providing assurance of payment, but it took nearly 3 weeks to repair my vehicle." Read more
"The communication was excellent, and the repair process was completed with ease. Very satisfied."
"... estimate to picking up my car when it was completed. Everyone was informative and kept me up to date on the progress. I never had to stress or worry." Read more
"... friendly group of people I am ecstatic with the work and thank you for keeping me updated throughout the whole process. It was very easy." Read more
"Customer service at the Mckinney office was excellent; always sent me text with updates information or calls."
"... should have been receiving more frequent updates - I felt I had to initiate the call to find out the status." Read more

My Experience

My Experience

Paula and Alex did a great job, the work was better than expected .

My Experience

You all were courteous and professional. Thank you Mark for keeping posted about the car part and special thanks to the driver for a great conversation about his love for his grand children and life. It made me feel so happy!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional. Service was outstanding. Work done was quality and done before promised

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Unfortunately, two small pieces of front bumper fell off at carwash or were never installed. The fog light was not fully secured and moved in when I was wiping it down at the carwash. Will have to see if I can stop by to have it properly installed soon. I was considering buying the tow hook covers myself.

Customer Service

Everyone was helpful, friendly and professional !

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I hv shared the great job with several people (church& neighbors).

Repair Quality

Overjoyed with the appearance!

Customer Service

From beginning of the process u til the end when I picked up my vehicle, the service was excellent. Friendly, patient, informative and prompt.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

100% Will pass onto all our educator friends.

Repair Quality

Customer Service

Alex was absolutely phenomenal. From the beginning he was so positive and reassuring. He kept up updated constantly and made sure all was taken care of.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

This is my second time to use them so I recommended them to myself

Repair Quality

Kept me informed through out the process. Good work. Totally satisfied

Customer Service

Omar stayed in touch throughoit

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

I would definitely recommend craft champion all my friends and family

Repair Quality

I was very satisfied with the work done and the quality of work that was being done. They gotta write the first time never had to take it back.

Customer Service

Mark, everybody was great with customer service keeping me informed all along the way I couldn’t have asked for anything more

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

From the front desk ro the technicians I felt very supported and I never was left in the dark surrounding the repairs.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

service was extremely fast and work was amazing

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Great service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

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