Caliber - Indianapolis - Northwest
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
You guys are amazing! Thanks so much for getting my baby back to normal.
Likely to Recommend - 5.0/5.0 -
I have!
Repair Quality - 5.0/5.0 -
Very good job
Customer Service - 5.0/5.0 -
On point!
Returned Clean
My Experience - 0.0/5.0 -
FACT: "Caliber" collision has NOT restored the rhythm of my life but complicated it and fell short of everything but restoring. If there were a negative star score, I would give the company a negative star. This entire establishment was created to fix problems not create them. I brought my vehicle to get fixed for a simple bumper replacement and only came here because of ABRA's superior execution. Not only am I concerned for the quality assurance check this facility has in place for the work rendered, because the error is blatantly apparent. A bumper is a cosmetic issue aside for its purpose is to absorb the impact of a hit and one could argue that it should be cosmetically pleasing if it is indeed installed correctly. Three weeks and 3 adjuster visits later… I was given an unfinished product. This is after the “spit-n-handshake” agreement that Caliber Collision would guarantee a finished product. Which you have failed miserably. I would venture to say that this buyout/merger wasn’t entirely beneficial from the consumer's side because based on my recent experience. The services, quality assurance, and the notion of a job well done has drastically depreciated. My hopes are that this company does right by me and the services I have paid for are completed. Kindest regards, Ernesto V. 817-657-7795 Indianapolis, IN
Likely to Recommend - 0.5/5.0 -
FACT: "Caliber" Collision has NOT restored the rhythm of my life but complicated it and fell short of everything but restoring. If there was a negative star score, I would give the company a negative star. This entire establishment was created to fix problems not create them. I brought my vehicle to get fixed for a simple bumper replacement and the single reason I chose this location is because it was formally an ABRA location. Euphoric that I was expecting a superior execution. Not only am I concerned for the quality assurance check this facility has in place for the work rendered, because the error they made blatantly apparent. A bumper is a cosmetic issue. Taking into consideration that its sole purpose is to absorb the impact of a hit and one could argue that it should be cosmetically pleasing if one has indeed PAID for it to be installed correctly. Three weeks and 3 adjuster visits later… I was given an unfinished product. This is after the “spit-n-handshake” agreement that Caliber Collision would guarantee a finished product. Which they have failed miserably. I would venture to say that this buyout/merger wasn’t entirely beneficial from the consumer's perspective based on my recent experience. The services, quality assurance, and the notion of a job well done has drastically depreciated. I regret bringing my vehicle to this facility. My hopes are that this company does right by me, and the services I have paid for are completed. Extremely disappointed customer, Ernesto V. Indianapolis, IN
Repair Quality - 0.5/5.0 -
FACT: "Caliber" Collision has NOT restored the rhythm of my life but complicated it and fell short of everything but restoring. If there was a negative star score, I would give the company a negative star. This entire establishment was created to fix problems not create them. I brought my vehicle to get fixed for a simple bumper replacement and the single reason I chose this location is because it was formally an ABRA location. Euphoric that I was expecting a superior execution. Not only am I concerned for the quality assurance check this facility has in place for the work rendered, because the error they made blatantly apparent. A bumper is a cosmetic issue. Taking into consideration that its sole purpose is to absorb the impact of a hit and one could argue that it should be cosmetically pleasing if one has indeed PAID for it to be installed correctly. Three weeks and 3 adjuster visits later… I was given an unfinished product. This is after the “spit-n-handshake” agreement that Caliber Collision would guarantee a finished product. Which they have failed miserably. I would venture to say that this buyout/merger wasn’t entirely beneficial from the consumer's perspective based on my recent experience. The services, quality assurance, and the notion of a job well done has drastically depreciated. I regret bringing my vehicle to this facility. My hopes are that this company does right by me, and the services I have paid for are completed. Extremely disappointed customer, Ernesto V. Indianapolis, IN
Customer Service - 0.5/5.0 -
FACT: "Caliber" Collision has NOT restored the rhythm of my life but complicated it and fell short of everything but restoring. If there was a negative star score, I would give the company a negative star. This entire establishment was created to fix problems not create them. I brought my vehicle to get fixed for a simple bumper replacement and the single reason I chose this location is because it was formally an ABRA location. Euphoric that I was expecting a superior execution. Not only am I concerned for the quality assurance check this facility has in place for the work rendered, because the error they made blatantly apparent. A bumper is a cosmetic issue. Taking into consideration that its sole purpose is to absorb the impact of a hit and one could argue that it should be cosmetically pleasing if one has indeed PAID for it to be installed correctly. Three weeks and 3 adjuster visits later… I was given an unfinished product. This is after the “spit-n-handshake” agreement that Caliber Collision would guarantee a finished product. Which they have failed miserably. I would venture to say that this buyout/merger wasn’t entirely beneficial from the consumer's perspective based on my recent experience. The services, quality assurance, and the notion of a job well done has drastically depreciated. I regret bringing my vehicle to this facility. My hopes are that this company does right by me, and the services I have paid for are completed. Extremely disappointed customer, Ernesto V. Indianapolis, IN
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Robert was the gentleman that I worked with at Caliber. He was extremely polite, professional and caring. He was very eager to make sure that I was kept updated on progress and wanted to make sure I was happy with the work done on my vehicle! I give Caliber five stars on service, updates, professionalism, and value. I also give Robert an A+ on professionalism, curtesy, willingness to make the customer happy, kindness and caring and customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Quick-Efficient-Friendly and Helpful!
My Experience - 0.0/5.0 -
Communication was awful and when I tried to follow up the employees were rude. I will never use you again and plan to tell my insurance company the same. Big difference from the old company, what a shame.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Great job, very fast work. My car looks great. I plan on having them do more work at my own expense.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have never before experienced the high level of quality and service with a auto repair shop as I just recently experienced with caliber collision. I mean they were really on top of it from the start of the whole process through . In the past my dealings with auto repair shops with the amount of damage I had it’s always taken 2/3 weeks before my car was restored returned to me..but not the case with caliber collisions
Customer Service - 5.0/5.0 -
I have never before, with a auto repair shop, experienced the high level of quality and service as I have recently with caliber collision. In the past, when I’ve had to deal with auto repair shops when there has been significant damage to the vehicle it has always take two to three weeks before the car was returned to me. That was not the case with caliber collision, they were really on top of things from the very start throughout the entire process they informed me every step of the way while my car was being fixed. And in just four days, returned my car to me repaired completely! just as a courtesy to me they detailed my car free of charge. So anyone out there who needs their vehicle repaired but aren’t sure where to go for good quality of service caliber collision is
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Small bubbles in the pin stripe
Customer Service - 5.0/5.0 -
Destiny was great!
Returned Clean
My Experience - 5.0/5.0 -
The communication was great, everyone was very helpful. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Loved the frequent updates!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
Body work was very good, mechanical was poor. Delays in final delivery have caused us problems.