D&S Automotive Collision East
In operation 49 years, 9 years at this location.
D&S Automotive is home one of Northeast Ohio’s largest and most respected collision repair and service centers. Having been in business since 1977, we specializing in performing quality repairs and providing unrivaled customer experience.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
While I am aware availability of parts is out of their control.. being without my vehicle for over 2 months with zero options or compensation left me a little bitter.
Customer Service - 4.0/5.0 -
Overall satisfied. Women in the office were helpful & empathetic to my situation.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far, so good. Service has been great. Not sure about the work because of the salt/snow, but looked good when I picked it up.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would highly recommend D & S
Repair Quality - 5.0/5.0 -
My car looks like new
Customer Service - 5.0/5.0 -
Excellent! From Robyn at the front desk everyone was so nice and accommodating
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The Ladies at the office were very nice and helpful every time I came into the office, They explained everything to me about the service that was done!
Customer Service - 5.0/5.0 -
Everyone was wonderful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service- friendly staff- very happy with everything!!
Customer Service - 5.0/5.0 -
Great service- friendly staff- very happy with everything!!
Returned Clean
My Experience - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Lengthy repairs
Likely to Recommend - 5.0/5.0 -
Do very good work.
Repair Quality - 4.5/5.0 -
A minor detail with the tire well liner but it looks very good.
Customer Service - 5.0/5.0 -
Very polite and helpful.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very courteous staff and easy to work with
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always easy to work with and even facilitated smooth rental car options with Enterprise.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication from the initial contact through final delivery of the repaired vehicle.
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
My Experience - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
All was great with repair but original quoted time was 10-15 days and it took around 30 (holidays in between too, so I get it). Only other complaint would be I generally initiated the update status communication. Overall would still recommend the team, just a few things could've been a little better.
Likely to Recommend - 1.0/5.0
Repair Quality - 3.0/5.0 -
The work is good, it has a lifetime guarantee which is better. The issue is that it took 26 days, and I had a rental car for the same amount of time. Luckily rentals are fully covered by insurance, but if not that would have been over a thousand dollars out of pocket. It was over the span of Christmas and new years, so I understand the car taking longer to get done. Although almost a full month’s worth is far too long. They rarely updated me about what was going on with my car and how long it would take. When I called for an update the receptionist was a little rude, and was incorrect regarding how long they had my car for. Overall, customer service sucked, but the body work on my car looks great however it took far too long.
Customer Service - 1.5/5.0 -
Extremely dissatisfied with the customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Have already done so in the past and will continue.
Repair Quality - 5.0/5.0 -
Awesome job. Looks great.
Customer Service - 5.0/5.0 -
All contact was pleasant